Shipping & Returns

SHIPPING

We ship most orders with the United States Postal Service.  We ship to many addresses around the world.  Please note that there are restrictions on some products, and some products cannot be shipped to international destinations.  Liquid fragrances ONLY ship to the continental United States.  We do not ship to countries that require animal testing by law - Please view our vegan and cruelty-free pledge here.

All shipping rates are flat-rate and are based on country or geographical location. 

Once an order is packed and ready to be shipped, a shipping confirmation with tracking will be provided via email.  Order and shipping confirmations are automatically emailed to the same email address used to place the order.  Most shipments are shipped with the United States Postal Service (USPS).  All orders are shipped from Minneapolis, Minnesota in the U.S.A.. 

Tracking information is automatically emailed to the same email address used to place the order once it is available.  Please allow time for the tracking information to be updated.  If an issue arises with your shipment, it is best to contact the USPS directly by emailing them directly here or calling them at 1-800-275-8777.  The USPS has more information on packages that is available to us.   USPS typically has more information on packages that is not displayed on the tracking information

UNITED STATES
Shipping in the U.S. has a flat rate of $4.95 which includes tracking.  Shipments normally take 2-5 days to arrive, but can sometimes take up to 10 days.  Local shipments to the Twin Cities area (Minneapolis + St. Paul area) are usually delivered in 1-2 days. 

INTERNATIONAL
Shipments to International countries have a flat rate of $7.95 (Canada), $10.95 (Europe), $11.95 (Australia/New Zealand), $11.95 (Mexico).  We currently ship to Canada, Mexico, all European countries, Australia, and New Zealand.

International shipments normally take 8-15 days for delivery; this time frame does not account for any delays that may occur during the customs process.  If a package is not delivered within the estimated time frame, it doesn't mean that an order is lost or misplaced by the USPS.  Occasionally, international shipments can take longer than the 15 day delivery estimate which is usually due to a hold up in customs. 

Once a package reaches the destination country, it is transferred from the USPS to the local postal service of that particular country.  The original tracking number will then be traceable through the local postal service.  The tracking information on usps.com will be limited once a shipment leaves the U.S., but will show customs clearance and delivery.

All import dues and taxes are the responsibility of the customer, and this is NOT included in the shipping cost.  These charges are the buyers responsibility, as we have no way of knowing if a country will charge a customs fees or taxes.  We will NOT mark international shipments as a “gift” - please do not ask as this is illegal.  Shipping delays for international shipments can often be caused by customs.  We are not associated with customs at all and we have we have no control over the customs process.  There is no way to speed up the customs process.

Aromi is not affiliated with the United States Postal Service or any other local postal services; we are not responsible or liable for lost or misplaced shipments.  

PAYMENTS
We accept PayPal, Visa, MasterCard, Discover, and American Express.

US SALES TAX
Aromi collects sales tax for orders shipped within the state of MINNESOTA.

As part of our order processing, we screen all orders for fraud or other unauthorized activity.  We reserve the right to refuse to process an order due to suspected fraud.  We also reserve the right to refuse to ship to certain addresses due to suspected fraud or other illegal activity.  We take these measures to protect our customers as well as ourselves from fraud or other illegal activity.

RETURN + REFUND POLICY

Due to the hygienic nature of our products, we only accept returns on new and unused products.  You may return most new, unopened items within 30 days of delivery for a refund.    Shipping charges are not refundable.  We'll pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).  Due to the nature of our products, we cannot accept returns on used products.

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu, and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

We are not responsible if an if an incorrect address is used on an order.  When the original shipment is returned to us by the USPS, a second package can be shipped once shipping fees are paid.  A second shipping fee is required only when the address used on an order was incorrect.  If a second shipping fee is not collected, a refund minus shipping fee